Privacy Policy

Who we are

Your Carhouse are committed to protecting and respecting your privacy. This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 2018 (the Act), the data controller is Your Carhouse Ltd of  1 The Crossways, Raeburn Avenue Surbiton, Surrey, London

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We may share your personal information with:Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. Selected third parties including:any of our business partners, suppliers and sub-contractors (AQL Text Credits, AutoTrader, Barclays, Bing, Book my Garage, Canddi, Chat Heroes, Click Dealer, Click Desk, Codeweavers, Conflux, Contact at Once, CreditPlus, DealTrak, Good Garage Scheme, Google, Heart Internet, iVendi, Judge Service, Live Chat Inc, Live Help Now, MailChimp, Mandrill, Motor Marketing, Oodle Finance, PayPal, Review.io, Sage, Stripe, Trello, Trust Pilot, Twilio, UK Fast, Visitor Chat, WorldPay, Xero, Yell) where this is necessary for the performance of any contract we enter into with you;analytics and search engine providers that assist us in the improvement and optimisation of our site;credit reference agencies for the purpose of assessing your credit score where this is a condition of us or any of our business partners, suppliers and sub-contractors entering into a contract with you;finance brokers and lenders for the purpose of providing requested finance.We will disclose your personal information to third parties:In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

If Your Carhouse or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or terms and conditions of supply (available fromYour Carhouse) and other agreements; or to protect the rights, property, or safety of Your Carhouse, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.We will not disclose your personal information to third parties to enable them to contact you for marketing purposes unless we have your consent to do so.

How long we retain your data

Unless required to do so by law (eg for the purposes of preventing fraud or tax evasion), we do not retain personal data no longer than is necessary for the purposes for which we originally collected it. Ordinarily, this will be for a period of 7 years if you have purchased a vehicle or services or obtained finance through us, or 6 months if you have not. If you have not objected to our providing you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, or if you have given and not withdrawn your consent for us to use your personal data for other marketing purposes, we will retain the data for as long as we need it for those purposes.

We regularly review the personal data we hold, and delete anything we no longer need. Information that does not need to be accessed regularly, but which still needs to be retained, is safely archived or put offline.

What rights you have over your data

You have the right to ask us not to process your personal data for marketing purposes. We will ask your consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or change to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Your Carhouse Ltd of  1 The Crossways, Raeburn Avenue Surbiton, Surrey, London.

Complaints

If you have any complaints about how we process your personal data, please contact us at Your Carhouse Ltd of  1 The Crossways, Raeburn Avenue Surbiton, Surrey, Londonor and we will do our best to resolve them.